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How to Get Fixed After a Google My Business Suspension

In the ever-evolving landscape of online business, Google My Business (GMB) serves as a crucial tool for local enterprises to establish their digital presence. However, the road to success is not always smooth, and one significant hurdle that businesses may face is the suspension of their Google My Business listing. This can be a daunting experience, but fear not – this guide will walk you through the steps to get back on track after a Google My Business suspension.

Editor’s Note

Receiving a suspension notice from Google My Business (GMB) can be a harrowing experience for any business owner. It’s crucial to approach the situation with a calm and strategic mindset. In this guide, we will walk you through the steps on how to get reinstated after a Google My Business suspension. Remember, recovery is possible, and patience is key.

How to Recover from a Suspension: Don't Panic

The first and most crucial step in dealing with a Google My Business suspension is to resist the urge to panic. Understand that suspensions happen for various reasons, such as violations of Google’s guidelines, misinformation, or even technical glitches. Panicking will not help the situation; instead, focus on the steps to rectify it.

Google My Business

Get Advice

Seeking advice from others who have experienced similar situations can provide valuable insights. Online forums and communities, such as the Google My Business Help Community, are excellent resources. Share your situation, and you might find guidance from individuals who have successfully navigated the reinstatement process.

Provide Your Information

Before you take any action, review the suspension notice thoroughly. Google often provides specific reasons for the suspension. Check if there are any policy violations or issues with your business information. Collect all relevant details about your business, including accurate business name, address, phone number, and website.

Submit a Reinstatement Request

Google typically provides a process for appealing a suspension. This often involves submitting a reinstatement request through the Google My Business platform. Craft a clear and concise appeal, addressing the issues mentioned in the suspension notice. Provide evidence or explanations that refute any allegations made against your business.

Wait for a Response

Once you’ve submitted your reinstatement request, the waiting game begins. Google’s support team will review your appeal and investigate the circumstances surrounding the suspension. Be patient during this period, as the process may take some time.

Wait to Make Edits After Reinstatement

After submitting your reinstatement request, resist the temptation to make significant changes to your GMB profile. Any alterations made during this period might complicate the review process. It’s advisable to wait until you receive a response from Google before making any updates to your business information.

How the Reinstatement Form Works

Google’s reinstatement form is designed to gather additional information about your business and the reasons behind the suspension. Be thorough and transparent when filling out this form. Provide accurate details and address each point raised in the suspension notice.

What to Expect After You Submit

After submitting the reinstatement form, expect a confirmation from Google acknowledging the receipt of your appeal. This confirmation may also include an estimated timeline for the review process. During this period, monitor your email and the Google My Business dashboard for any updates or additional requests for information.

What If You Get Rejected?

In some cases, Google may reject your initial reinstatement request. If this happens, carefully review the reasons for the rejection provided by Google. Take note of any additional information or evidence required and promptly address those concerns. You may need to submit a new appeal with the requested information.

Reinstated, but Pending for More Than 3 Days?

If you’ve been reinstated but notice that your status is still pending after three days, it’s advisable to follow up with Google support. Check your email for any communications from Google regarding the status of your account. In some instances, additional verification steps may be required to fully reinstate your business on Google My Business.

In conclusion, dealing with a Google My Business suspension can be challenging, but it’s not the end of the road. Stay calm, seek advice, and follow the reinstatement process diligently. Remember that each case is unique, and the key to success lies in providing accurate information and addressing the issues raised by Google. With patience and persistence, you can navigate the suspension process and get your business back on track.


Can I create a new Google My Business listing after suspension?

Creating a new listing after suspension may violate Google’s policies. It’s recommended to appeal the suspension and address any issues with the existing listing rather than attempting to create a new one.

How long does it take to resolve a Google My Business suspension?

The time to resolve a suspension varies. After submitting an appeal, Google typically reviews the case, and the process may take a few days to a few weeks. Patience and adherence to guidelines are crucial during this period.